Refund policy

Return & Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

Starting a Return

To start a return, please contact us at yochinyc@gmail.com to request a Return Authorization Number (RAN).

Once a RAN has been issued, you may send your item to:

Yochi, Inc.
109 West 38 Street, Suite 800
New York, NY 10018
United States

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

Items sent back to us without first requesting a return authorization will not be accepted.

For any return questions, you can always contact us at yochinyc@gmail.com.

Damages and Issues

Please inspect your order upon receiving it. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items

Certain types of items may not be returned, such as:

  • Items marked Final Sale

  • Gift cards

  • Customized or personalized items

If you have questions about whether your item qualifies for return, please contact us.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, you will be automatically refunded to your original payment method within 2 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.